January 7, 2022


If you enrolled in a Medicare Advantage Plan (MA) or a Prescription Drug Plan (Part D) during Medicare’s Open Enrollment this past fall (Oct 15th – Dec 7th 2021), you may still have a few questions. Here are a few of the most common ones we have received from our clients over the past few weeks:

When will I receive my Insurance ID cards?

In most cases, your coverage begins on the 1st of January following Medicare’s Open Enrollment – meaning your coverage began on Jan 1, 2022. Unfortunately, the companies that offer MA and PDP plans can be slow to distribute Insurance ID cards due to the large influx of business during AEP. But don’t worry! You will still be able to see your doctor, visit the hospital, or fill your prescriptions without your card (see below). And you should expect to get your physical card within the month.

Will my doctor see me if I don’t have Insurance ID cards?

Yes! If you need to see your doctor,  go to the hospital, or fill your prescriptions before you receive your card, they will still assist you. All they need is your Member ID Number. Before you go to the doctor or fill your prescriptions, please call our office to obtain your Member ID Number, as the hospital, doctor’s office or pharmacy will need this for billing purposes.

How can I ensure I have coverage?

If you enrolled in a Medicare Advantage Plan or Prescription Drug plan through Senior Benefit Services, your coverage began on January 1st (2022). If you are unsure for any reason if your coverage has taken effect after that date, call our office at 1-800-627-2768 and we can quickly check for you!

Can I still see my doctor under my new Medicare Advantage Plan?

Medicare Advantage Plans have networks that can change yearly. If you are unsure whether your doctor still remains in your network for 2022, please call your agent or our office before seeing your doctor.

What benefits do I have with my Medicare Advantage Plan?

At SBS we want you to be knowledgeable and confident in your coverage. If you are unsure of what benefits are included in your plan, your agent will be happy to go over those with you! 

Can I still fill my prescriptions even if I don’t have a new ID card?

If you haven’t received your new card for your Prescription Drug Coverage you can print a temporary card from your MyMedicare.Gov Account.

Is my Pharmacy still a preferred pharmacy?

If you aren’t sure if your pharmacy is your preferred pharmacy with your Prescription Drug Plan, feel free to call our office. We are happy to take a look at which pharmacies are in your network and if there are any other options available to you. 

If you have further questions, please give our office a call. We are here to help you!


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