"You asked the questions you needed to ask to determine which Medicare plan would be right for me as I see providers at Cox Health & Mercy. You also for a list of medications so you could very that the medications I take would be covered under the plan we chose. You also follow up during the year to make sure that the services I need are being covered. Any time I call, I am greeted in a friendly, yet professional manner. My questions are answered promptly, but if for some reason you need to research my question you always call back with an answer."