Did you know that you can email our claims and customer service departments? Not only are these departments fully reachable via email, they may be able to assist you faster with some requests than if you were to call our toll-free number!

Customer service requests (reachable at customerservice@sbsteam.net):

  • ID Card Requests
  • Questions about benefits and coverage
  • Contact information updates
  • Durable medical equipment requests
  • Formulary exceptions
  • Insurance-related bank account problems

Claims requests (reachable at claims@sbsteam.net):

  • Prescription reimbursement claims
  • Questions about filing a claim
  • Discuss hospital bills (i.e. should the insurance have covered this?)
  • 3-way calls with clients to start a claim
  • Deceased notifications

As always, we are committed to providing you with the resources and information you need to safely navigate the world of Medicare. Give us a call or send us an email if you have any questions!

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